Ask us anything on WhatsApp: +44 7404 115 982
Insights on building digital products in the AI age:

Learning Centre

We share our learnings and make it our purpose to teach business owners in the discipline of building and managing impactful products in the AI age.

Find our mini-lessons on:

How to use the Product Pyramid

Use this 5-layer framework to find (and keep) your product-market fit.

What if you were looking at product market fit from the wrong perspective?

It’s quite a trap, isn’t it?

Most people become so immersed and involved in the product that they are building that they forget that they are building a tool for other people.

In this article we will tackle the ever lasting quest of achieving product market fit.

But we shall do so by analysing the strategies, tactics and tapping into the mindsets of the Lean Product Playbook, which is put together by Dan Olsen.

Dan Olsen created a framework for finding Product Market Fit.

His bestselling book “The Lean Product Playbook”, which is meant to be a “tactical how-to guide” for product people like you and me.

He built his own framework and methodology for achieving PMF and today we are going to look at it and understand how we can make use of it in our own product ventures.

The key element is:

The Product Market Fit Pyramid

It’s a construct that helps us visualise dependencies between the market and the product.
The pyramid is structured in five layers.

The first two layers are all about the market.

In order to tap into the first layer you have to ask yourself “who are we trying to address?” and “whose life are we trying to make better?”

This way you can find your target customer. People talk about demographics and psychographics and, most importantly, the “starving crowd”.

What’s the starving crowd? (It’s the market)

The term “Starving crowd” has first been used (as far as I know) by Gary Halbert, when he famously asked a question in a class in which he was teaching. He asked his students what is the most important thing that he needs if he has a hot dog stand.

The students gave all types of answers: high quality hot dogs, best stall, elaborate mix of sauces, etc.
None of those answers were correct.

The most important element in ANY BUSINESS that the business owner needs to be concerned with is having a starving crowd.

Alex Hormozi says that your target market (starving crowd) is made up of people who:

  • Know they have a painful problem

  • Actively want a solution

  • Are already spending money trying to fix it

So, the first step is to assess what market you are in. This is important because the people in your market behave differently than people who are not in your market. They talk about things regarding their market, the market is important to them, they change as the market changes, etc.

Now, going a level deeper, we will delve into the first layer (from the bottom) of the pyramid. And this is the Target Customer.

This is the chunk of people from your market that you want to serve.

You are building what you are building for them, so it is urgent to get to know them properly. To understand their needs, their problems, their hopes and dreams and their behaviour within the market.

When you get to a deep enough level of intimacy with your target customer you will know exactly what will help them advance in their own businesses.

Not only will you know what helps them make money, save money or save time - but you will know precisely what they are responsive to.

You need to study them like your future depends on it (it does).

So we identified our target customer.

Good!

Now do the following exercise with me:

  1. We list their needs on a lined notebook.

  1. We focus on their needs which are already served and for which great products are already out there, which they are using.

  2. We forget about those.

  3. Now we’re left now with the needs that are underserved.

Got those?

Great!

You will keep them in your PRD document, or Market Study document, or whatever document you use but do not forget that this is a base layer from which we base our pyramid on, and everything else will be derived from these underserved needs!

Now that we know what the problems are we have to bring forward solutions via our…

We are basically answering the question “How will your product uniquely solve the target customer's underserved needs?”

…but unfortunately we have to answer a second question as well, which is “Why should I choose you over the alternatives?”

We won’t get to deep into this point, but the go to tactic to deploy is Bob Moesta’s JTBD framework.

The idea is that people are being PUSHED by the bad circumstances in which they find themselves. And your product has to be appealing to them as it pinpoints their problems and offers the desired outcomes to get them out of their discomfort.

However, there are 2 negative forces that keeps that client to switching to your product.

The first one is the friction of using something new. (“What if it doesn’t work for me?”, “What if it’s too complicated?”, “What if it requires too much effort?”, “What if there are hidden costs?”, “What if it is not available in my language or my region?”, etc.)
You have to answer any question the prospect might have and eliminate any uncertainty they might have about your product.

The second one is comfort.
Your prospect has already been accustomed with the way they are, and you have to list the negatives of them not making a change - and the positive outcomes that will follow after they make the change and use your product.

Again, get your notebook, and for each these 4 sections, list everything on your mind that you think applies to your target customers.

After you’re done, go and talk to them!

You might find new things that haven’t even crossed your mind. You might find that some of your points are actually not relevant, and that some are.

You can only speculate until you check with the real world and validate your assumptions.

…there is more to discuss about designing the product and the methods that can be used there to insure efficiency with the other parts of the pyramid. We will explore this in a future article about designing the product. I will link the article here.

Recap - Using the Pyramid

The iterative process to move through the pyramid:

  1. Determine your target customer (Layer 1).

  2. Identify underserved customer needs (Layer 2).

  3. Define your value proposition (Layer 3).

  4. Create your user experience design (Layer 4).

  5. Specify your MVP feature set (Layer 5).

    …and last but not least:

  6. Test your product with real customers, gather feedback, and iterate downward or upward to improve fit.

Next Steps

Now that you understand the progression on the PMF pyramid, I encourage you to brainstorm with your team and identify each part of the pyramid.

It is useful to include it in your PRD, as this information will change as your engage your market more and learn new things about them. Sometimes it’s not even the market that changes, but the industry itself!
Other times, the technological landscape changes and it affects your market, and consequently your PMF pyramid.

So always be on the lookout for new information, or ‘black swans’ as they call it. Bits of information that change everything about what you thought you knew about your market.

The PMF pyramid is not a rigid set of rules.
It’s a research document that is to be used as a compass!

Thanks for reading Make Products! Subscribe for free to receive new posts

Latest posts

From our Substack Newsletter:

Make Products
View all posts on Substack

Our content is posted under the brand name: Make Products

Ready when you are...

Stop guessing.
Start winning.

Book a free call. Our senior team looks at your setup, finds what's slowing you down, and gives you a clear plan to fix it and grow.
It's free. No catch. You don't need to prepare anything.

Iustin Ghergu

Book a call and have a chat with Iustin.

He will let you know how we can help you.

Free call. No payment. No homework on your end.

Impactful Tech